Privacy Policy

At My Fur Baby, your privacy matters. This policy explains how we collect, use, and protect your information when you use our website or place an order.

1. Who We Are

This website is operated by Day2Day Enterprise Trading as My Fur Baby, a UK-based business selling natural pet treats.

We are the “data controller” for your personal information.

2. What We Collect

We collect the following information when you visit our site, create an account, place an order, or contact us:

  • Name
  • Shipping & billing address
  • Email address
  • Phone number
  • Payment details (handled securely via Shopify or third-party processor)
  • Order history

IP address, browser type, and device data (for analytics and site function)

We do not store your full card details. Payment is securely handled by Shopify and its approved payment gateways.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and confirmations
  • Improve our website and services
  • Comply with legal obligations
  • (If opted in) send you marketing emails or offers

You can unsubscribe from marketing at any time using the link in our emails.

4. Sharing Your Information

We only share your information with:

  • Trusted third parties (e.g., Shopify, payment providers, delivery couriers)
  • Law enforcement or legal authorities, if required

We will never sell your data to third parties.

5. Cookies & Tracking

We use cookies and tracking tools (like Google Analytics and Facebook Pixel) to:

  • Understand website traffic
  • Improve your browsing experience
  • Track how you found us (e.g. via TikTok, Instagram, etc.)

You can manage or disable cookies in your browser settings.

6. Data Retention

We keep your data for as long as necessary:

  • To fulfil your order
  • To meet legal or tax obligations
  • Or until you request deletion

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (e.g., for marketing)

To request any of the above, contact us at sales@myfurbaby.co.uk.

8. Children

We do not knowingly collect data from children under 16. If you believe a child has submitted personal info, contact us and we’ll remove it.

9. Changes to This Policy

We may update this policy to reflect changes in law or business practices. The latest version will always be available here.

10. Contact Us

If you have questions or concerns about your data, please contact:

📧 sales@myfurbaby.co.uk